Frequently Asked Questions
Q – Do you deliver and set up the soft play equipment?
A – Yes, we do. We will deliver and set up the equipment wherever you require, whether that be in a village hall, school or hotel.
Q – Is your soft play equipment available all year round?
A – Yes, you can hire at any time of year. Special holidays e.g Easter, Christmas time, Bank Holidays by prior arrangement and hire rates may differ from usual.
Q – Do you supply bouncy castles?
A – Yes subject to availability
Q – When do you deliver?
A – We can deliver from 9.00am until 4.00pm but will be flexible where possible and with prior agreement. Collections: latest we collect is 7pm. After 7pm we charge overnight hire: £35 and will collect the following day subject to availability.
Q – Are you insured?
A – Yes. We have public liability insurance up to £5 million. However, it should be noted that it is the hirer’s responsibility to ensure that there is responsible and suitable adult supervision of the equipment and those using it, at all times. You should always consider the appropriate ratio of children on the equipment to the number of adult supervisors assisting them. You will be required to sign our Terms and Conditions Form before hiring the equipment.
Q – How long does it take you to set up?
A – Depending on access to the location, it takes approximately 1 hour to set up the soft play equipment.
Q – What preparations do I need to make before you arrive?
A – Clear access to where the soft play equipment is to be set up, is required. The ground/floor space needs to be at least 5 metres x 5 metres (although our interlocking mats can fit most unusually shaped spaces) and should be a flat and even surface, clear of any sharp objects. We will be able to set up more quickly and enable you to get on and enjoy the play area if you make sure the area is fully clear before our arrival.
Q – How do I book?
1. Choose one of our packages or Castles
2. Fill out the enquiry form on our Contact page or ring us on 01536 358 015 to confirm date and availability.
3. Complete the online Booking Form.
4. Pay a £50 deposit either by our secure paypal link when you click 'send' at the bottom of the booking form page, or alternatively you can contact us for other methods of payment.
The remainder of the balance will be settled on the day we arrive prior to the set up by cash.
5. Once we have received both the booking form and deposit we will contact you either by email or phone to confirm your package.
Q – How do I pay?
A – Once you have checked availability, completed the booking form. You can pay deposit via our secure paypal link at the bottom of the booking form or alternatively call us for other methods of payment.
Q – What happens if I need to cancel my event?
A – Contact us and inform us at least 21 days prior to the event and we will refund you the deposit holding fee. If we are not informed 21 days in advance, your deposit fee will not be refundable.