Q – Do you deliver and set up/pack away the soft play equipment?

A – Yes, we do. We will deliver and set up the equipment wherever you require, whether that be in a village hall, community centre, social club, hotel or your own home.

 

Q – Is your equipment available for outdoor hire?

A – All Themed Packages with a bouncy castle are only available for indoor hire, however we do have a couple of Soft Play Packages which can be set up both inside and outside in your back garden (please read our T&Cs regarding outdoor hire). Please note - all inflatables are for indoor use only.

 

Q – When do you deliver?

A – We usually deliver from 8am onwards. The latest we collect is 6.30pm. After 6.30pm our charges for later collection are as follows:

- collection between 6.31pm and 7pm - £10

- collection between 7.01pm and 7.30pm - £20

- collection between 7.31pm and 8pm - £30

 

Q – Are you insured?

A – Yes. We have public liability insurance up to £5 million. However, it should be noted that it is responsibility of the person hiring our equipment to ensure that there is responsible and suitable adult supervision of the equipment and those using it, at all times. You should always consider the appropriate ratio of children on the equipment to the number of adult supervisors assisting them. You will be required to sign and agree to our Terms and Conditions before hiring the equipment (this is part of the Booking Form).

 

Q – How long does it take you to set up/pack away?

A – Depending on access to the location and the amount of equipment provided, please allow 1 hour to set up the equipment and 1 hour to collect. Small Soft Play Packages can be set up/down within 30 mins.

 

Q – What preparations do I need to make before you arrive?

A – Please ensure there is enough space for the equipment to be set up, with a clear access to the area. Dimensions of our soft play packages and bouncy castles can be found in the description of each package/castle. We use interlocking foam mats for soft play set ups. The entire area of set up needs to be a flat and even surface, clear of any sharp objects and other items/furniture, this will allow us to set up quicker and enable you to get your venue completely ready before your guests start to arrive.

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Q – How do I book/pay?

1. Choose one of our Packages.

2. Fill out the Enquiry Form on our "Contact Us" page or ring/message us on 07493 902 372 to confirm date and availability.

To secure your booking, please complete step 3. and 4.

3. Complete our online Book​ing Form.

4. Make a payment (bank details will be provided): 

- for the full amount by bank transfer; or

- pay a £50 deposit with remainder of the balance paid anytime up to 72 hours before your event date. Please note - failure to do so will result in your booking being cancelled; the deposit is then non-refundable and cannot be transferred onto another date.

5. Once we have received both the booking form and payment, we will contact you by email to confirm your booking with us.

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Q – What happens if I need to cancel my event?

A – If for any reason you have to cancel your booking with us, we will be happy to refund your payment/£50 deposit, subject to a minimum of 21 days (3 weeks) notice. For any cancellations less than 21 days and up to 72 hours prior to your event date, the £50 deposit is non-refundable (if paid in full, the £50 will be deducted), however we will happily transfer it to another booking date subject to availability. Cancellations in less than 72 hours prior to your event date will result in your deposit being non-refundable and non-transferable (if paid in full, the remaining balance after the £50 will be refunded back to your bank account).