TERMS AND CONDITIONS OF HIRE

( Hiree/ You = the person who made this booking.)

T&C's last updated: 06.04.2024

BOOKINGS

Bookings are only confirmed on receipt of a completed Booking Form and payment (either the full amount or £50 deposit).

Please note - The £50 deposit is then deducted from the total amount payable. The final balance must be paid by Bank Transfer anytime up to 72 hours prior to your event date; failure to do so will result in your booking being cancelled and the £50 deposit is then non-refundable and cannot be transferred onto another date.

DELIVERY & SET UP / COLLECTION

We will endeavour to arrive in plenty of time to set up the equipment, however Bunny Hopperz are not responsible for any delay incurred through unforeseen circumstances, i.e. traffic problems, bad weather etc.

We will need approximately 1 hour to set up and 1 hour to remove the equipment. Please take this into account when booking venue times. Please leave adequate parking space for a large van as close as possible to the access point for delivery and collection times.

Due to other potential bookings on the day of your hire, it is very important the start and finish times of your party are adhered to.

We can only deliver equipment to a suitably sized open space and we will not be responsible for removing furniture etc. All dimensions of our Packages and Bouncy Castles are stated on our website, in the description of each Package/Castle. Please make sure you check your area, including ceiling height!!, to ensure our equipment will fit in your space and there is enough free room around the equipment:

- please allow at least 5ft space {and 7ft at the back for the PlayPark} for front and back of a bouncy castle;

- 3ft on either side;

- 3ft on each side of the soft play area.

If the area is not big enough for the equipment, we will arrange with you for an appropriately scaled play set to be left, where possible.

When hiring a bouncy castle, access must be is at least 3ft wide and flat (similar to wheelchair type of access) so we are able to get the inflatable through.

All sizes quoted are approximate and all equipment remains the property of Bunny Hopperz at all times. Bunny Hopperz reserves the right to amend or alter any product specifications without prior notice (e.g. replace double rocker with 2 single rockers).

OUTDOOR SET UPS & WEATHER

Outdoor set ups are no longer available with the exception of a couple of soft play packages. All other equipment including all inflatables is for indoor use only.

Outdoor soft play packages will only be set up outside if the weather is dry and in a suitable area, big enough to accommodate the soft play. If the weather forecast (MetOffice) shows rain for any part of the hire day, you must have an alternative area which is under cover where we can set up (this can be inside your house, or inside a marquee or a gazebo with sides). If you do not have anywhere under cover but would still like to go ahead and book with us, by proceeding with your booking you confirm that you are aware the £50 deposit will be non-refundable and non-transferable should we have to cancel your booking due MetOffice forecasting rain for any part of the day of hire/or if it is raining on the day.

CANCELLATIONS

We reserve the right to terminate your booking should any of the following apply (please note - your £50 deposit is then non-refundable and non-transferable):

- access to the venue is inadequate;

- deposit / final balance have not been received as detailed above in the "Bookings" section;

- adverse weather conditions prevent safe delivery / set up / use of the equipment (in this case the deposit in non-refundable but can be transferred onto another date, subject to availability).

If for any reason you have to cancel your booking with us, we will be happy to refund your payment/£50 deposit, subject to a minimum of 21 days (3 weeks) notice. For any cancellations less than 21 days and up to 72 hours prior to your event date, the £50 deposit is non-refundable (if paid in full, the £50 will be deducted), however we will happily transfer it to another booking date, subject to availability. Cancellations in less than 72 hours prior to your event date will result in your deposit being non-refundable and non-transferable (if paid in full, the remaining balance afer the £50 will be refunded back into your bank account).

SUPERVISION

It is the responsibility of the person who is hiring the Soft Play Equipment/Bouncy Castle to ensure that all possible steps are taken to avoid injury to its users or damage to the equipment.

Bunny Hopperz equipment is strictly only suitable for babies from 6 months old to children upto and including 5 years old. Please ensure no-one over this age uses the equipment. No adults are to use this equipment.

There must be a responsible adult (over the age of 18) supervising the children at all times. To comply with insurance regulations, responsible adults must not be under the influence of alcohol or drugs (including prescription drugs) when in charge.

It is the supervising adult’s responsibility to ensure that the equipment does not become overcrowded, and limit numbers according to the age and size of the children using it. Try to avoid big and small children from using it at the same time.

There must be at least 2 adults supervising the children at all times when there are over 10 children playing. As a ratio you should ensure that there is 1 supervising adult for every 5 children.

Ensure that children are not pushing, colliding, fighting or behaving in a manner likely to injure or cause distress to others.

No pets, toys or sharp instruments are allowed on any of the equipment provided by Bunny Hopperz.

SAFETY

Please be aware that all persons using Bunny Hopperz equipment/castles do so at their own risk.

The Softplay equipment and Bouncy Castles must not be moved or repositioned, once set up by a Bunny Hopperz staff member.

Do not allow anyone around the back of the bouncy castle where the air blower is positioned.

Do not allow anyone to interfere with, adjust or repair any electrical items provided by Bunny Hopperz. Instead, give us a call on 07493 902 372.

In the event that the blower stops working, please ensure that all users get off the castle immediately and call us on 07493 902 372.

Do not allow anyone to be on the Bouncy Castle during inflation or deflation as it is dangerous!

It is the responsibility of the Hiree, during the period of hire, to ensure that, once set up, due care and attention is given to avoid damage to the soft play equipment/bouncy castle and injury to its users.

There must be no smoking or barbecues near the soft play equipment and Bouncy Castle.

Safety mats must always be used under the Ball Pool and all soft play items and around the entry/exit points of a bouncy castle.

Do not allow anyone to jump from the tops of the play equipment, and to bounce on the bouncy castle front step. The step and slide are there to assist users in getting on or off!

Ensure that no-one with a history of back/neck/heart or other health problems is allowed on the equipment, or indeed any child who is feeling unwell.

The equipment/bouncy castle should not be used if it becomes wet, as the surfaces may become slippery. Also, the material can get hot in direct sunlight.

INJURIES - DAMAGES - MISSING ITEMS

Any liability for injuries, damages or losses lies solely with the Hiree, during the course of the hire, i.e. the time between set up and collection of the equipment. It is strongly recommended that the Hiree has adequate Public Liability Insurance.

In the event of any accident during a set up/collection of the equipment, to comply with our Insurance conditions, professional medical advice must be sought within 1 hour of the injury occurring, reports are likely to be requested by the Insurance company should a claim arise. The appropriate Health & Safety Report must be completed at the time when a Bunny Hopperz member of staff returns to collect the equipment.

If any damage is caused during the party, please advise Bunny Hopperz and we will arrange for the cleaning/repair of the equipment. Any costs incurred by Bunny Hopperz will be invoiced to the Hiree upon receipt of a quotation from the relevant company. If there is any equipment missing at the time of collection, the Hiree is responsible to cover the cost of replacing the missing item (i.e. purchasing a replacement).

If soiling of the equipment does occur, the Hiree is responsible for cleaning the equipment using ONLY water – any other type of solution will damage the equipment.

Please do not let anyone walk on the interlocking mats in shoes, especially high heels as it damages the mats.

RULES OF PLAY

Please ensure that the following Safety Instructions are followed:

No food, drinks or chewing gum to be allowed on or near any of the soft play equipment or bouncy castle, which will avoid choking and soiling of the equipment (Please note that if the equipment is collected in a dirty condition, the Hiree will incur a cleaning charge).

All shoes, jewellery, watches, badges MUST be removed before using the equipment. Glasses should also be removed.

For hygiene purposes, socks must be worn at all times on the equipment.

No face paints, glitter tattoos, party poppers, coloured streamers, bubbles or silly string to be used either on or near the equipment as they can permanently stain the equipment.

The ball pool should be limited to no more than 3 children at any one time.

Although the soft play equipment and balls from the ball pool are cleaned regularly, it is recommended that supervising adults discourage children from placing balls in their mouths for hygiene purposes.

Particular care should be taken when younger children and toddlers are exiting the ball pool to ensure no accidents occur. Diving/ jumping into or standing on the sides of the ball pool is not be allowed.

Soft play equipment must not be thrown and ball pool balls should not be removed once set up.

Soft play rockers should be supervised closely and only one child should play on a single rocker at any time.

Children must not stand on the seats of the ride-ons or hoppers.

Ride-ons, must not be used as “bumper cars” whereby children deliberately run into another child’s vehicle at any time.

Please ensure that all balls are back in the ball pool prior to collection to avoid delays in packing away the equipment.

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Mobile Soft Play and Bouncy Castle